Frequently Asked Questions



Below you’ll find answers to some of the common questions about CleanChoice Energy. If you have a question that’s not answered here, contact us.


Which states does CleanChoice Energy operate in?

We currently serve residential and commercial customers in Delaware, Illinois, Maryland, Massachusetts, New York, Ohio, Pennsylvania, and Washington, D.C. Soon, we'll be expanding to Connecticut, Rhode Island, New Hampshire, Maine and eventually Texas.


Which utilities does CleanChoice Energy serve?

CleanChoice Energy is available to people served by the following utilities:

 
Utility NameService State
Baltimore Gas & Electric Co. MD
Central Hudson Gas & Electric Corp. NY
Commonwealth Edison Co. IL
Consolidated Edison Co. Of New York Inc. NY
Delmarva Power & Light Co. DE DE
Delmarva Power & Light Co., MD MD
Duke Energy Ohio, Inc. OH
Duquesne Light Co. PA
Eversource (limited coverage) MA
Metropolitan Edison Co. PA
National GridMA
National Grid Co. NY
New York State Electric & Gas Corp. NY
Orange & Rockland Utilities, Inc. NY
PECO Energy Co. PA
Pennsylvania Electric Co. PA
Pennsylvania Power Co. PA
Potomac Edison Co. MD
Potomac Electric Power Co., DC DC
Potomac Electric Power Co., MD MD
PPL Electric Utilities Corp. PA
Rochester Gas & Electric Corp. NY
West Penn Power Co. PA


What types of customers does CleanChoice Energy serve?

We primarily serve residential and commercial customers.


How can I sign up for clean energy?

Just visit this page or call us at 1-800-460-4900 to get started. It takes about two minutes to choose clean energy.


How can I get a price quote for getting clean energy from CleanChoice Energy?

You can quickly and easily get a price quote for a plan in your area through our website. Click here to get started. You can also call 1-800-460-4900 to get a quote by phone.


Can I sign up without a lengthy contract?

Yes. We offer both introductory and 12 month plans in most areas. For either type of plan, there is no cancellation fee or early termination fee for residential customers. If for any reason you are unsatisfied with your clean energy supply, you can cancel at anytime without penalty. If you are in a contract with your current energy supplier, you should check if there are any cancellation fees.


Is clean energy more expensive?

In short, supporting new renewable energy development costs more than delivering polluting energy. For most consumers, the biggest factor determining the size of their bill is the amount of electricity they use.


Why do rates change?

CleanChoice Energy buys clean, renewable energy on the open market. Like any other commodity, energy prices fluctuate. We buy the most affordable, regional clean energy available to us. If the price of renewable energy goes up on the market, it will go up for our customers on variable plans. If it goes down, our customers will pay a lower price. If you don’t want a variable price, we offer fixed price plans as well, which allow you to lock in a fixed rate for the length of your contract term.


Will my service be interrupted?

No, your service will not be interrupted when you switch to CleanChoice Energy. Your utility will still maintain the wires, prepare your bill and provide reliable service. The only thing that will change is where your utility will get your electricity from: solar and wind sources supplied by CleanChoice Energy.


Can I switch without a home visit and without new equipment?

Yes. No new equipment or home visit is required.


How does my bill change?

When you switch to CleanChoice Energy, you will continue to receive your bill from your current utility as you normally would.  CleanChoice Energy’s name will appear on your bill as your supplier after service has started.


Does CleanChoice Energy charge a fee when I switch electricity providers?

No, we do not charge any fees to switch to CleanChoice Energy. However, you may want to check if your current supplier has any cancelation fees.


I rent my home. Do I need my landlord’s permission to switch to CleanChoice Energy?

If you currently receive and pay your electric utility bill every month on your own, then you have the power to switch to CleanChoice Energy without approval from your landlord. But if you live in an apartment building or condo where all units’ electricity usage is rolled into one bill and paid by the landlord or condo association, then you would need to convince the person who manages that utility bill to switch to CleanChoice Energy. We would be more than happy to talk to them about this switch, if you refer them to us. Have them email sales@cleanchoiceenergy.com.


How long does the switch to CleanChoice Energy take?

After signing up with CleanChoice Energy, your utility will usually switch your supplier to CleanChoice Eletric on your next meter read date.  This is typically 15-40 days after you enroll with CleanChoice Energy, depending on where you live.  Once you sign up with CleanChoice Energy, you can track your clean energy start date on your online account.


Do I need to contact my current provider when switching?

Prior to signing up with CleanChoice Energy, we recommend that you refer to your current supplier’s terms of service to ensure there is nothing required of you, such as a cancellation fee payment.  If your supplier does charge a cancellation fee, please contact our Customer Service team at 1-888-444-9452.  We may be able to pay part or all of your fee, or schedule your signup for a later date.
Once you've signed up, we arrange everything.  CleanChoice Energy will notify your utility company that you have chosen to source your electricity from clean sources.  If you are receiving supply from another alternative supplier, your utility company will notify them that you have chosen to switch to a new service provider.



Who is CleanChoice Energy?

CleanChoice Energy is a supplier of 100% clean and renewable energy for homes and businesses. We strongly believe in the vision of powering America with clean and renewable electricity. We want less pollution and to reduce the impact of global climate change so we can all live cleaner, healthier lives. To learn more about CleanChoice Energy, visit our About Us page.


What is CleanChoice Energy's mission?

Our mission is to switch as many American homes and businesses to clean, renewable energy as possible. That's because we want a world free of catastrophic climate change with pure, clean air.


What sort of company is CleanChoice Energy?

CleanChoice Energy is a Certified B Corporation, a designation by the nonprofit B Lab which certifies that we meet high standards for having a positive impact on the world and benefiting society. Unlike traditional corporations, Certified B Corporations are required to consider the impact of their decisions on their employees, suppliers, community, consumers, and environment.


How is CleanChoice Energy different than other energy companies?

CleanChoice Energy is different in several important ways:

  • We sell only 100% clean energy from renewable sources like wind and solar.
  • We don’t have any blended products and we don’t contribute to any fossil fuel or nuclear energy production.
  • We strive to source our energy from farms as close to our customers as possible.
  • We source our energy in the regions we serve.


Are you hiring?

Yes, we are! Visit www.JoinCleanChoice.com to find out about our open positions.



How does clean power work?

American homes get their power from a mix of energy sources. Electricity generated from coal, nuclear, oil, natural gas, wind, and solar all goes to the same grid. To keep track of the electricity generated by “green power” sources like solar and wind, the EPA created Renewable Energy Certificates (RECs). For power to be officially considered “clean,” it must be matched with RECs. All the electricity CleanChoice Energy customers use is replenished with 100% wind and solar energy. For more information about how clean power works, click here.


How does buying renewable electricity from CleanChoice Energy work?

When you become a customer of CleanChoice Energy, you'll be supporting clean, renewable energy sources, from wind and solar, every time you pay your power bill. CleanChoice Energy purchases renewable electricity on behalf of our customers, in the form of grid power plus renewable energy certificate (REC). We also work to support the growth of the renewable energy market, using the power demand of our customer. By becoming an CleanChoice Energy customer, you’re helping to reduce the amount of polluting fossil fuels.


Where will the clean energy come from?

We meet or exceed all EPA guidelines for renewable energy. The energy your home uses will be paired to renewable energy sources through the purchase of Renewable Energy Certificates (REC's) from wind and solar farms. CleanChoice Energy applies strict standards to its energy, sourcing our energy from as close to our customers as possible.


Is there a dedicated line from the solar or wind farm to my home?

No, and because the way electricity works, no one needs one. All the power you purchase from is replenished with 100% clean and renewable energy. As an CleanChoice Energy customer, your electricity purchase will match your values and you’ll prevent air and water pollution from being created on your behalf.


What is a Renewable Energy Certificate (REC)?

A Renewable Energy Certificate represents the environmental attributes of the power produced from renewable energy projects and are sold separately from grid power. For more information visit the EPA's page on RECs.


Why does CleanChoice Energy strive to source clean energy close to our customers?

CleanChoice Energy tries to source as much renewable energy as possible from the regions in which our customers live. By sourcing as close to our customers as possible, we are supporting the growth of the renewable energy industry, helping you and your neighbors live healthier lives with cleaner air.


Does becoming an CleanChoice Energy customer help the environment?

Yes, you’ll be greatly reducing your carbon footprint by sourcing electricity that comes from clean, renewable sources. You’ll also be helping to increase demand for clean energy, paving the way to become less reliant on polluting fossil fuels.


What is energy deregulation?

Energy deregulation gives consumers the power to choose the supplier of their electricity. This means that while the consumer’s power lines are still maintained by their local utility, the consumer can choose what company supplies their electricity.



What are the call center's hours?

CleanChoice Energy representatives are available:

Monday to Friday 9 am - 6 pm, Eastern Time
Saturday 11 am - 4 pm, Eastern Time.

Annual Closures

  • New Years Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

We will be closed on the following dates in 2016:


  • Thursday, November 24
  • Friday, November 25
  • Saturday, December 24
  • Monday, December 26
  • Saturday, December 31
  • Monday, January 2


What is included in my price per kWh?

Your price includes electric generation services including renewable energy credits, transmission, and gross receipts tax recovery fee. It does not include charges from your electric distribution company or state and local sales taxes. Please refer to your terms and conditions for the full details of your plan. You will receive a copy of your terms and conditions of your plan in the mail a few days after you enroll.


Is my price per kWh fixed for the term of my agreement?

If you have chosen a fixed price plan, you can expect the rate of your electric supply to stay the same for the initial term of your agreement.  After the initial term, your rate will vary with market conditions from month-to-month.

If you have chosen a variable rate plan, your rate will vary with market conditions from month-to-month.
Please refer to the terms and conditions for the full details of your plan. You will receive a copy of your terms and conditions of your plan in the mail a few days after you enroll.


Is there an early cancellation penalty?

Residential customers are not charged fees to cancel or change their plan. Commercial customers may be charged an early termination fee. Please refer to the terms and conditions for the full details of your plan.

If for any reason you are unsatisfied with your clean energy service, please call our Customer Care line toll-free at 1-888-444-9452


Do you provide net-metering services for customers with on-site generation?

Yes, services vary depending on where you live.  For additional information please call 1-888-444-9452. Illinois customers download the net-metering application here.


Do I get a bill from CleanChoice Energy?

No, you will continue to receive a bill from your current utility.  CleanChoice Energy will appear on your bill as your supplier after your service has started.


Why have I not received my first bill?

You will continue to receive your bill from your current utility, but within one to two billing periods of signup, you should see CleanChoice Energy listed in the electricity generation supply portion of your bill. If you have a question about the electricity generation supply portion of the bill from CleanChoice Energy or think that there may be an error in your enrollment, please contact us at 1-888-444-9452.


What do I do if I signed up for service, but CleanChoice Energy hasn't appeared on my bill?

Once you sign up with CleanChoice Energy, we submit a request to enroll in our service to your local utility on your behalf. Occasionally, the utility will not accept the request. Common reasons for the utility not accepting the request include sending an old or incorrect account number.  If you signed up and do not yet have service with CleanChoice Energy, find a copy of your most recent utility bill and contact our Customer Care team at 1-888-444-9452. We can often resolve the problem and resend your request to the utility.


What are my payment options?

Your local utility issues residential & commercial electric bills and, in most cases, will handle all payments and collections.
Delaware customers with unpaid Supply Charges may receive a notice for payment of these charges from CleanChoice Energy.  Commercial customers, in all states, may receive a notice for payment of Early Termination Fees.  CleanChoice Energy currently accepts checks and money orders for payment of these charges.  Checks and Money Orders should be made out to CleanChoice Energy, Inc.
Payments received for supply charges for customers outside of the state of Delaware will be returned to the customer.


Do I pay a fee if my payment is late?

Since your local utility issues residential electrical bills and oversees collections, your local utility also establishes the policy about late payments and can provide you with that information.


Can I choose when my meter is read?

Contact your local utility, which reads the meter, to discuss whether you can select your meter read date.


What if I cannot pay my bill?

Your local utility company typically handles all billing and collections.  If you cannot pay your bill, please contact your utility company directly to discuss payment alternatives.


Does CleanChoice Energy offer budget billing?

CleanChoice Energy does not provide budget billing for its supply charges.  Your local utility may offer budget billing for your entire bill, including CleanChoice Energy's supply charges.  Contact your utility to learn more about their budget billing program.  If you are currently on a budget billing program with your local utility, be sure to contact your utility prior to signing up with CleanChoice Energy to determine if you will continue to be eligible for their budget billing program.


Where do I send my payments?

Payments for your utility bill should be made directly to your local utility by following the instructions on your bill.


Who do I call if I have a question about my total bill?

If you have a question about the electricity generation supply portion of the bill from CleanChoice Energy, contact us at 1-888-444-9452 or support@cleanchoiceenergy.com. If you have a question about the amount due, contact your local utility company at the number shown on your bill.


Can I change my payment due date?

Your utility issues residential electrical bills and sets payment due dates. Contact your local utility to discuss residential payment due date programs that may be available.


What happens at the end of my agreement?

You will continue your clean energy service until it is cancelled by you or CleanChoice Energy. If you are on a fixed rate plan with us, you will receive notice from CleanChoice Energy prior to the expiration of your initial term regarding the continuation of your clean energy service.


Who do I call if I have a question about my contract?

If you have a question about the electricity generation supply portion of the bill from CleanChoice Energy, contact us at 1-888-444-9452.  If you have a question about the total amount due, payments, or past due balances, contact your local utility company at the number shown on your bill.


What happens if I move?

Once you've moved, your local utility will determine your last date of service with CleanChoice Energy.  Your electric supply will be provided by CleanChoice Energy until your last date of service.  Once you have settled into your new home, give us a call at 888-444-9452.  We can help determine if you live in an area where we provide service, and can get you enrolled at your new address.



Do I have to be a CleanChoice Energy customer to participate in the CleanChoice Energy referral bonus program?

No. Anyone can tell their friends about CleanChoice Energy and earn rewards for referrals. But we’d love for you to get your power from us as well.


Who can I refer?

You can refer anyone, though because CleanChoice Energy has an ever-growing number of states where we are able to deliver power, not everyone is eligible to get their power from us. You also cannot refer yourself and you don’t get credit for adding additional service addresses to an existing customer account.


Is there a limit to how many referral bonuses I can earn?

No, although if you’re able to get 24 or more people actively enrolled in a calendar year ($600 bonus or more), we do need to send you a 1099 tax form.


How can I refer someone?

The first thing you should do is register for an online customer account. Once you’re registered, you can choose a unique referral code and URL, along with a set of social sharing tools that you can use to invite your friends to switch.


How can my friends ensure I get my reward when they switch?

The most important thing your friends can do to help you get your reward is to enroll using your referral code or referral URL and maintain an active account with CleanChoice Energy.


And my friends get $25 too?

Yes, the people who you refer are eligible for a one-time $25 enrollment reward after they successfully enroll on service.


When will CleanChoice Energy send me my $25 referral reward?

The reward is earned when your friend enrolls (is successfully processed by CleanChoice Energy and the utility). You should receive your reward 6-8 weeks from the date they enroll. We send rewards every two weeks, so the turnaround time is quite short!


How can I tell which of my friends have signed up?

Sign in to you referral account and click on "Check Status". You’ll be able to see the status of all of the people you’ve sent a referral email.


What does each status level mean?

When you look at the "Check Status" page, you’ll be able to see where each of your friends stands in the pursuit of your $25 referral reward. Here’s what each status means:

  • Invitation Sent – You can see all the people you’ve sent an email using our email sharing tools
  • Enrollment Started – People who started to enroll using your referral code, but didn’t finish the process and are missing key information like their utility account number.
  • Enrollment Completed - People who have completed their enrollment with CleanChoice Energy using your referral code accounts for less than three months.
  • Bonus Pending – People who you referred who signed up less than 30 days ago.
  • Bonus Earned - You've already earned $25 from referring these friends.
  • Ineligible – Your friend isn’t eligible to be an CleanChoice Energy customer. This can be due a number of factors, including then living outside of the area that CleanChoice Energy is serving power or them being on government assistance for energy supply.
  • Cancelled – Your friend left CleanChoice Energy before becoming an active customer.


Do I have to use my referral URL?

This unique referral URL is what allows us to connect new CleanChoice Energy customers to the people who referred them. Without the code, we can’t be sure to give you credit when your friends sign up.


My friend signed up, but forgot to use my referral code. What can I do?

You or your friend can contact customer care for assistance.


How is CleanChoice Energy different than other energy companies?

CleanChoice Energy is different in two ways. First, we sell only 100% clean energy from renewable sources like wind and solar. No 50% or 20% products. Second, we have an explicit social mission to do good both by powering as many homes as possible with 100% clean energy and by using profits to fund causes that benefit our planet, peace, justice and equality.


Does becoming a CleanChoice Energy customer help the environment?

Absolutely. Climate change is caused by the burning of fossil fuels, like coal in most electrical power plants. When you switch to clean, local, renewable energy from CleanChoice Energy, it means that you will no longer be dependent on burning dirty fossil fuels to get the electricity you use. You’ll be reducing the amount of pollution that goes into the atmosphere and decreasing the total demand for dirty energy sources - thus helping stop climate change.

But that’s not all. By switching to CleanChoice Energy, you increase the demand for 100% wind and solar power in your area. CleanChoice Energy customers are helping us get off of dirty power sources and become more reliant on clean energy.



What is “Community Solar”?

Community Solar is a new way to receive the financial benefits of rooftop solar. The main difference is instead of paying to place expensive panels on your own roof, a group of households get together to support a centralized solar farm. That’s much more efficient than building hundreds of different rooftop systems, and it’s available to renters and homeowners who can’t get, or don’t want, rooftop solar for a number of reasons. Community solar offers many of the same financial benefits as rooftop solar, without the hassle of installation or maintenance of panels on your roof.


How does Community Solar work?

CleanChoice Energy builds new solar farms in your area with a limited number of memberships available for each farm. Qualified residents of the utility area where the farm is built are eligible to become members.  In return for a monthly membership fee, the solar power produced by the farm will be applied to your utility bill in the form of credits.


How can I benefit from Community Solar?

There are three main benefits to Community Solar:  


  • Savings could be thousands of dollars over the life of your agreement

  • No home installation or maintenance, a key advantage over rooftop solar panels

  • Your choice supports the development of the clean energy industry


Will I save money?

Typical subscribers will save 5-10% off the amount of their membership subscription.  So, for example, a typical subscriber who pays $90-$95 in monthly membership fees could receive $100 in credits against her utility bill. Over time, this can really add up.  

Actual savings will depend on the applicable utility rates as established by your Public Utility Commission (PUC), the actual production by the solar-electric farm, and the specific terms of your agreement.  Of course, no one can predict the future, so savings cannot be guaranteed for all projects, although they are likely to occur.


How close to do I need to live to the Community Solar farm?

To be eligible for membership in a Community Solar farm, you must live within the same utility area as the location of the farm. Want to see if you’re eligible for membership at one of our farms? Please call us at 800-581-0702.


Do I need to install anything at my house or perform any maintenance?

No. Nothing will be installed at your house, and we maintain the system. There is no home improvement project required to join a Community Solar farm, nothing gets installed on your roof, and it doesn’t matter whether you own or rent.


How is this different from installing solar panels on my roof?

Community Solar doesn’t have the limitations of rooftop solar—if your roof is shaded, faces the wrong direction or can’t support solar panels, it doesn’t matter. Plus, you don’t need to own your home. Renters can also participate.  With Community Solar, you can receive the financial benefits of solar power without worrying about the hassles of ownership like maintenance.


How long do membership agreements last?

Your subscription agreement will be for a multi-year term. Don’t worry, we have options for you if you move or want to transfer your membership to a new address. (See “What happens if I Move” below.)  To learn more, call us at 800-581-0702.


Is there a farm available in my area? How do I join?

We have a number of projects under development, and we are evaluating additional suitable locations based on state rules, available sunlight, and other conditions.  Find out if you are eligible to join one of our farms by entering your information here. We’ll reach out to you when a farm becomes available in your area. We plan to bring our initial projects online in 2017.


What happens if I move?

If you move within your utility’s service distribution territory, just let us know and we will reassign your subscription to your new address. If you are moving outside your utility’s service distribution territory, your agreement will allow you to either transfer your agreement (see below) or we will transfer your agreement on your behalf after a notice period and with an administrative fee.


Can I transfer my agreement to someone else?

Yes. Your agreement will have terms to transfer your agreement to another subscriber within your utility’s service distribution territory, subject to the new subscriber meeting our credit requirements.


Will I have a service interruption or notice anything different in the power I receive at my house?

No. Your local utility will continue to supply your home with electricity just as it does now.  You will not be changing your utility, energy supplier or the type of energy powering your home.


How will I pay my power bill and Community Solar bill?

You will continue to pay your power bill as you do now, but your total will be reduced by the value of the Community Solar credits generated during each billing cycle. We will invoice you for your Community Solar subscription and offer convenient electronic payment.


How will I know that I received credit for the power produced?

Your utility bill will display your Community Solar credits.


Do the terms of agreement vary between Community Solar farms?

Yes. Each Community Solar farm has a unique agreement due to differences in each location. Specific terms, such as expected savings, will vary from farm to farm and are subject to change. It’s important to read the terms of your agreement carefully so you know all the specifics before signing up.


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